1. Deliver WOW Through Service
We talk a lot at Paris Jewellers about how we can “wow and delight” our customers. From an exceptional experience in-store, to a free “rush” shipping upgrade. We are totally on-board with this Zappos.com value and agree that unprecedented “wow” service is what will not only care for your customer in the short term, but will help build life-long loyalty.
2. Embrace and Drive Change
Aligning with our own core value of a “Can Do Attitude”, we appreciate fully that truly the only constant in life is change. So why not embrace it? Drive it. Yes let’s!
3. Create Fun and A Little Weirdness
Zappos.com has cornered the market on this one – creating fun and a little weirdness is 100% something that all Zapponians seem to embrace with open arms. They have an entire team called “Fungineers” (Fun Engineers). Who doesn’t want to be a fungineer?!
4. Be Adventurous, Creative, and Open-Minded
Being adventurous and creative can feel intimidating to a lot of people – pushing them far outside of their comfort zone. But we know, even from our own experiences at Paris Jewellers, that if you are open-minded, and know that you can trust your team to support you wholly, then the risk of being adventurous, or the vulnerability of being creative quickly become exciting opportunities for growth.
5. Pursue Growth and Learning
The Zappos.com team employs a goal coach, who helps team members determine where they see themselves within the Zappos.com operation, and if they have goals and dreams of advancing, they are provided with opportunities to take courses, mentor with experienced team members, and borrow at any time from the hundreds of professional development books available to all Zapponians to learn from. We love this and were inspired to start our own “library” at Paris Jewellers. We even hold reading contests for all of our Brand Ambassadors, to encourage personal growth and then share their revelations with the team!
6. Build Open and Honest Relations with Communication
Our Paris Jewellers core value of “Responsiveness” overlaps this Zappos.com value in many ways. We truly believe that being responsive, in all of our actions – whether that is supporting a customer, emailing a vendor back quickly, or jumping into action to help a colleague is extremely important. Being responsive and transparent is imperative to building trust.
7. Build a Positive Team and Family Spirit
Team is everything. If you haven’t read the Jim Collins book “Good to Great”, we highly recommend picking it up. We have even provided a copy of this book for all of our team members to read! It delves deep into the concept that “the right people, in the right seats, on your bus” will enable you as a company, to swiftly and successfully move forward. And when you have a the right people, with a supportive family spirit, positivity and commitment easily follow.
8. Do More With Less
Being lithe as a company is crucial when facing any challenge. Whether you are setting yearly budget and sales goals, recruiting new team members, or dealing with economic up and downturns. Doing more with less, being flexible and supple, strong and strategic, is the mark of a company who will gracefully and creatively maneuver around any and all challenges.
9. Be Passionate and Determined
This core value, if you have the opportunity to visit the Zappos.com headquarters, is evident in every interaction. The team is unquestionably passionate, and you can sense their innate determination to be and do the best they can for their customers and for Zappos.com. Inspirational!
10. Be Humble
If there was a core value that we would ever consider adding to the Paris Jewellers set, this would be a top contender. As a team, we believe wholeheartedly that being humble opens our hearts and minds to gratitude for all that we have. When your entire team is moving in the same direction, egos become major road blocks for your bus. Arrogance and pride cause that bus to break down! If you send humility, kindness and gratitude out into the world, you can be sure that is what you will receive in return, continuing the cycle of positivity, resulting in forward momentum and success.
Visiting the Zappos.com headquarters was an experience unlike any other, and we are thrilled to share it with you! Thanks for reading about our Zapponian adventure!